Sellback

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FAQ's

As much as we dislike those typical long processes of online registration, we have put in our best efforts to keep registration process limited to minimal details. This has been done in order to know that a genuine buyer is seeking our services. You can just fill in the required details on our website or else you can directly login from your Facebook or Google Plus account.

Our customer care support is available at your service throughout Monday to Saturday from 9.30 am to 6.30 pm. For any assistance or clarifications, you can call us at 1800-103-8241 or drop an email at contact@sellback.in

If you have decided to sell your phone with Sellback basis Test result, &scheduled the pickup, we will deliver the cash right at your doorstep. In some cases wherein the customers prefer to get an instant bank transfer/gift cards/e-vouchers/etc, we transfer their buyback amount via fund transfer/e-vouchers/gift cards/etc. instantly.

For Selling at Better price by registering your product on Togofogo.com, then payment will be done through bank transfer after completing the sale.

We offer pick up services from Monday to Sunday between 9.30 am to 7 pm except all the public holidays. Pickup is done.

Unfortunately this is not possible. As per the terms and conditions, customers cannot claim their gadget once it is sold on Sellback. Reading terms & conditions before selling any gadget is highly advisable to all the customers.

In case you have decided to sell your phone as per sellback basis test result, our technicians will come to your doorstep to pick up the gadget and test the same in your presence. You can sell your device and get the instant cash up-front.

For all cases wherein you have decided to go for “Get better Price”, we will get the HS picked up once any buyer agrees to purchase your HS. A pre-test will be done by our Technical team before dispatching the HS to buyer.

Sellback is an online platform that enables customers Sell their old, unused or discarded mobile phone and earn! Our App calculates the best price for your mobile phone based on its current condition and accessories in your possession. If you agree, we will have the device collected from your doorstep and you can earn hassle-free and sitting right at home. You also have an option to get better price by registering & selling your mobile phones on togofogo.com.

Run Sellback app on your old mobile phone to get score/quote. Click on “get a better Price” if the price is reflected after the basic test else call to our representative to get both the prices. Log on to togofogo.com and register your mobile phone by answering few basic questions. We will help you to sell your product by providing end to end service.

Currently we serve Delhi/NCR, Mumbai, Kolkata, Chennai & Bengaluru. We are in the process of making our services available to you in all Cities across India soon.

Direct pick up means our representative will come right to your doorstep to physically evaluate your gadget's condition. They will verify whether the conditions you mentioned while generating the quote matches the physical condition or not. In case the condition of your device matches to the description provided, hard cash will be paid instantly to you at that moment itself.

In such a scenario, our representative will re-quote the price according to the actual condition of the gadget. In case you agree to accept the new price, we will pay you the re-quoted amount. If you don't agree with the new price quote, then there will be no service charges and you can keep your gadget.

In case your gadget is under warranty from the company then you need to provide us the original bill. Apart from that, you will have to provide a copy of your ID proof and sign an Indemnity Bond provided by our representative.

In such a condition we will consider your product to be more than a year old and price the gadget accordingly. This is done as we will not be able to claim the warranty (if required) without the bill.

You can sell your product online on Togofogo.com. using our end to end service.

This is a legal requirement as we need to file a proof of ownership of each and every old gadget that we buy. This also prevents selling of stolen goods. The indemnity bond which you sign simply states that you are the owner of the gadget which you are selling.

No we do not impose any visit charge.

Currently, we might not be accepting a few models or brands. However, you can still drop a mail to us at contact@sellback.in and we will surely figure out a way to assist you in selling your gadget.

There is no cost for you, in the locations where we have pick & drop facility and you have opted for selling it to us.

For selling online on Togofogo.com, we will charge nominal amount for providing end to end PAN India Support.

No. Our services are free of charge.

It is strictly advisable that you clean all your data from your gadget. Although we initiate steps towards ensuring that all the data is fully erased and reformat every gadget, it is still advisable indeed to erase all data yourself. You can also ask our representative for help regarding the same during the pickup.

As per the warranty condition, a gadget is considered out of warranty if it's physically damaged/ screen is broken. Hence these kind of gadgets will be considered out of warranty.

In case you're not able to find your gadget on our website, please drop an email at contact@sellback.in with your gadget's brand, model, configuration and its current condition. On receiving your email, we will get back to you as soon as possible with the quote.

No, The ID proof is essential for authentication. For more details please speak to our Call Centre or drop an email on contact@sellback.in to know more.

If you have them, then yes! If you don't have the respective accessories, then make sure you check the box while filling up details on the website. This will make sure that there is no delay in expediting your request.

At Sellback, we have mission to help people sell their old gadgets easily and as fast as possible. In order to achieve this goal, we have a network of professional buyers in various cities who buy these gadgets on our behalf and on our terms and conditions. For our customers, the process and the price remains the same. All our partners are trained to deliver the same level of services as we do.

We along with our partners refurbish these gadgets so that they get an extended life. By extending the gadget's life, we not only promote reuse of electronics but also make it economical for a lot of people to buy high priced gadgets. For the ones which are broken or non repairable we use them for spare parts. After all this, the leftover parts are sent to our recycling partners for recycling.

Once you have generated a price quote for your gadget on our website, all you have to do is click on "Schedule a Pick Up" tab and fill in your contact details. We will then get in touch with you shortly to pick up the gadget and deliver instant cash.